Trinity Medical Centre
Case Study
Patient numbers
24,000
Orders per month
6
Main order method
Website
Categories supplied
Medical consumables, pharma and equipment
Jo Hind
Finance Manager
How would you describe your experience with Hillcroft?
It is a pleasure to conduct business with this company
I engaged with Hillcroft Surgery Supplies several years ago and have never looked back.
I am responsible for the purchase of medical disposables in a GP Practice of 24,000 patients, and keeping track of best prices/deals across the very wide range of goods that we require was becoming a full-time job in itself.
The sales representative with whom I met conducted a thorough analysis of our historic spending and was able to reassure me that savings could be made and value for money assured into the future. I now trust Hillcroft to offer best price, high quality medical supplies to fulfil our requirements in this area.
The customer service is second to none; the website is easy to use; delivery is next day. All the contacts are personable, efficient and responsive and nothing is too much trouble. I meet up with a company representative on an annual basis, just to check that we’re still “on track”, and my feedback is invariably positive.
Hillcroft
Working with Trinity Medical Centre
Our partnership with this GP surgery has enabled them to centralise their ordering and cut costs following the merger of three practices, so their Finance Manager can now maintain stock levels with ease via our stock management system. With next day delivery being critical for them, 95% of our orders are delivered in full and automated ETA reports keep them updated on any outstanding items.
Thanks to our fixed-pricing policy they can also rest assured that their spend is kept under control, with no hidden costs such as subscription fees or carriage charges. Convenience was high on their priority list and we were able to meet this requirement too, with online account management providing user-friendly ordering and our outstanding customer service team available to assist with any enquiries.
All these benefits have combined to make us their indispensable medical supplier, as so many other GP surgeries throughout the country are finding!
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