FAQs
New accounts
How do I create an account?
Creating an account is a straightforward process. Just click here. This will direct you to a registration page where you can provide the necessary details to set up your account.
How long does it take to create an account?
We understand the importance of efficiency. Once you have filled in all the required details and submitted your registration, our team aims to set up your account within one business day. We strive to make the process as quick and hassle-free as possible.
Do you only supply NHS GP surgeries?
Our primary focus is on supplying GP surgeries within the NHS. We take pride in catering to the specific needs of these healthcare providers. However, we understand that other healthcare professionals may also require certain products, and we may be able to accommodate them on a cash sale basis.
How can I place an order?
Once you have a credit account with us, ordering from Hillcroft is simple and convenient. You have various options available to place your order according to your preference. You can either process your order through our user-friendly website, contact our dedicated team over the phone, or conveniently submit your order via email.
Advice
Are your Customer Service Team medically trained?
Our staff are not medically trained. Any advice our team gives will be based on either the manufacturer's guidance or their experience of what other customers have been buying. Our team cannot give advice on specific medical needs/conditions, but they are here to support and help you, and many of our reviews show what brilliant service they consistently provide.
Price
Can you price-match our existing supplier?
Absolutely! We are committed to providing competitive pricing and have conducted cost comparisons that reveal an average savings of 16% compared to other suppliers.
I am part of a group – do you do group deals?
Yes! We offer group deals. The best thing to do is get in touch so we can discuss your surgery's needs and organize a solution that works for you.
Do you offer a rebate scheme?
Yes! This is something we can offer some surgeries. To find out more, get in touch, and we'll be happy to discuss this with you further.
Do I have a credit limit?
No, although we are more than happy to set a limit if you would prefer. We can also change how your account is invoiced, whether you'd like an invoice per order or at a set time interval. Get in touch here, and we can set your account to work best for you.
Are there any fees/charges when using Hillcroft?
Absolutely not! Even our next-day delivery is free!
Delivery
Do you deliver next day?
Yes, we strive to ensure prompt delivery. Any orders received by 6pm are dispatched on the same day, and we are proud to achieve a fulfilment rate of over 95%, with the majority of orders delivered in full the next day.
Do you ship outside of the UK?
Currently, our shipping services are limited to the United Kingdom. We ensure efficient and reliable delivery within the country to serve our valued customers.
What is the cut-off time for next-day delivery?
We want to ensure that you receive your orders promptly. To qualify for next-day delivery, please ensure that your order is placed before 6pm. Additionally, the availability of stock plays a role, as we strive to fulfil orders in a timely manner.
Do you offer free delivery?
Yes, we understand the importance of cost-effectiveness for our valued customers. Therefore, for our credit account customers, including GP surgeries, we provide free standard next-day delivery as part of our commitment to exceptional service. However, please note that customers making cash sale purchases is subject to a £10 delivery charge.
Returns
Can I return a product I have bought from you?
Yes! We are happy to take back most goods in a resalable condition. For further information on our returns policy, click this link.
Is there anything else you'd like to know? Don't hesitate to get in touch!